Return & Exchange Policy

📦 Exchange & Cancellation Policy

We want every order to bring a smile. Here's everything you need to know about exchanges and cancellations at Toy Hive.

📦

Exchange Policy

🇵🇰 Local Orders (Pakistan)

  • Exchanges only through our Online Store.
  • Items must be unused, with labels and tags intact.
  • Eligible only if the wrong product was delivered, or the product is faulty/damaged.
  • Requests must be made within 14 working days of delivery.
  • Courier charges for exchanges are paid by the customer.

🌍 International Orders

  • Exchanges are not available for international orders.
  • Exception: incorrect or faulty items received.

🏷️ Sale Items

  • No exchanges on sale items.
  • Exception: only if the wrong product was delivered.
🔄

Exchange Procedure

If you received the wrong item or a faulty/damaged product, follow these steps:

  1. 1
    Contact our Customer Service Team within 14 working days of delivery.
  2. 2
    Provide your order number and a clear description of the issue.
  3. 3
    Reach us via:
  4. 4
    Our representative will arrange the correct item for you as quickly as possible.
❌

Order Cancellation

  • Orders can be cancelled within 24 hours of placement.
  • Once shipped, a shipping confirmation email with tracking details will be sent. At this stage, cancellations are no longer possible — the exchange policy applies.
  • Toyhive.co reserves the right to cancel orders in certain cases:
🚫 Item out of stock
💲 Pricing error
🏦 Payment declined by bank
Need help? Our team is always here for you. Reach us at toyhiveofficial@gmail.com or call/WhatsApp 0300-4596102 and we'll make it right. 💛